GenaForce is a custom CRM and field service management solution designed specifically for generator dealers. Manage customers, service agreements, preventive maintenance, and technician dispatch — now enhanced with AI-driven insights to help your team operate faster, capture more revenue, and deliver better service.
Purpose-built for generator dealers searching for a better CRM, dispatch, and service management system than generic field service software.
Full customer history, installed equipment records, contract status, and contact info — all linked and searchable in seconds.
Drag-and-drop calendar scheduling. Assign calls to technicians, set priorities, and prevent double-booking automatically.
Never miss a PM. Automatically schedule recurring maintenance based on runtime hours, calendar intervals, or manufacturer specs.
See all open calls on a live map. Route technicians efficiently and get turn-by-turn directions with one click.
Generate professional invoices and work orders directly from service call records. Track paid vs. unpaid at a glance.
Real-time KPIs — open service calls and PMs, technician utilization, and service contract renewal rates — all on one screen.
Technicians access job details, capture notes, upload photos, and close calls from any device — no app install required.
Track units by make, model, serial number, and location. Maintain full service history for every asset you support.
Keep the right people in the right screens. Separate views for service managers, dispatchers, technicians, and administrators.
GenaForce is developing AI capabilities that help generator dealers turn service history, customer records, technician notes, and equipment data into faster decisions and higher-value customer service.
Recommend the best technician for each service call based on availability, location, job priority, equipment type, and technician experience.
Use service history and equipment patterns to identify generators that may be overdue, at risk, or ready for proactive maintenance outreach.
Turn technician notes into clear service summaries for customers, internal records, and follow-up actions — reducing admin work after every call.
Surface customers with expiring maintenance agreements, aging equipment, recurring issues, missed PMs, or upgrade opportunities.
Help dispatchers classify incoming requests, capture the right job details, identify urgency, and create cleaner service calls from the start.
Ask questions like “Which generators have recurring no-start issues?” or “Which customers are overdue for maintenance?” and get faster answers.
The goal is simple: help generator dealers make better operational decisions using the data they already capture every day in GenaForce.
| Customer | Equipment | Status |
|---|---|---|
|
Riverside Medical
📍 4 locations
|
22kW Generac
SN: GEN-4821-B
|
Contract |
|
Anderson Warehousing
📍 2 locations
|
48kW Generac
SN: GEN-9903-A
|
PM Due |
|
Harborview Hotel
📍 1 location
|
60kW Cummins
SN: CUM-1174-C
|
Active |
|
FirstBank Main Branch
📍 7 locations
|
30kW Kohler
SN: KOH-2201-D
|
Contract |
Replace spreadsheets and disconnected tools with a generator CRM that connects customer data, installed equipment, service history, and contract status in one searchable system.
From the first inbound call through dispatch, preventive maintenance, technician notes, work orders, and invoicing, GenaForce gives generator service teams one connected workflow.
We handle the setup so your team can focus on service, not software configuration.
We migrate your existing customer records and equipment data during onboarding. No manual re-entry.
Add technicians, set roles, and customize your service call types, PM schedules, and invoice templates.
Create your first service call, assign it to a technician, and let GenaForce do the heavy lifting.
Use dashboards to identify PM renewal opportunities, equipment upgrades, and service trends.
Don't take our word for it — hear from the dealers who run their business on GenaForce every day.
"We were at a point in our business that we were going to start losing customers due to the fact that we were having difficulty keeping up with scheduled preventative maintenance and customer requests. GenaForce has allowed us to consolidate all our customers’ information, efficiently schedule and service customers in a timely and more cost effective manner."
"Our dealership would be lost without GenaForce and it’s quick access to customer data. We can quickly and easily reassure our customers with precise and readily available details about the condition and service dates of their generator units. GenaForce allows us to quickly dispatch technicians to customers needing service, as well as allow our technicians to review and service or problems that may have existed in the past."
"We went from losing track of PMs on sticky notes to having every customer's maintenance schedule automated. GenaForce paid for itself in the first quarter. Our techs love it because they can see all the job details from their phone before they even leave the shop. No more calling the office for addresses or serial numbers."
GenaForce is built for generator dealers that need more than generic CRM software. If your business manages generator sales, preventive maintenance, repair dispatch, technician routing, customer contracts, and equipment records, GenaForce gives you one system built around that exact workflow.
Whether you are searching for generator CRM software, generator service dispatch software, generator maintenance scheduling software, or a custom CRM for a generator dealership, GenaForce is designed to help your team move faster and keep customers better informed.
Answers for teams evaluating a generator CRM, field service dispatch platform, or custom service management system.
GenaForce is built for generator dealers, not retrofitted from a generic CRM. It combines customer management, equipment records, preventive maintenance, service dispatch, technician workflows, and invoicing in one platform tailored to generator service operations.
Yes. GenaForce combines CRM and field service management so your office team and field technicians work from the same customer, equipment, and service data.
Yes. GenaForce helps generator dealers track maintenance agreements, recurring preventive maintenance visits, contract renewals, and open service commitments.
Yes. GenaForce is designed for teams that need to schedule, dispatch, and monitor multiple technicians across service calls, PM visits, emergency work, and invoicing.
Yes. GenaForce is developing AI-powered capabilities to help generator dealers automate dispatch decisions, summarize technician notes, identify overdue maintenance, and uncover revenue opportunities from customer, service, and equipment data.
Talk with us about a custom CRM and field service management setup for your generator dealership. We will show you how GenaForce can streamline scheduling, dispatch, maintenance contracts, and customer management.
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